用户数据删除 / User Data Deletion

一、适用范围 / Scope

本说明适用于 C2345 Video Publish 通过 Google、YouTube、Meta、Instagram 或 TikTok 官方授权获得的用户数据，以及与这些账号相关的发布任务和状态记录。
These instructions apply to user data obtained by C2345 Video Publish through official Google, YouTube, Meta, Instagram, or TikTok authorization, together with related publishing jobs and status records.

在 SellerOS 视频管理中解除对应的平台账号绑定。解除绑定后，系统停止为该账号创建新的平台 API 操作。
Remove the relevant platform connection in SellerOS Video Management. Once disconnected, the service stops creating new platform API operations for that account.
用户也可以直接在 Google 第三方连接、Instagram“应用和网站”、Meta“应用和网站”，或 TikTok“设置与隐私 → 安全与权限 → 应用和服务”中撤销 C2345 Video Publish 的访问权限。
You may also revoke C2345 Video Publish from Google third-party connections, Instagram Apps and Websites, Meta Apps and Websites, or TikTok Settings and privacy → Security and permissions → Apps and services.

使用完成平台绑定的 SellerOS 组织邮箱发送邮件至 support@c2345.com，邮件主题填写“用户数据删除 / User Data Deletion”。
Send an email from the SellerOS organization email used for the platform connection to support@c2345.com with the subject “User Data Deletion”.
邮件中请提供 SellerOS 用户名或组织名称、需要删除的平台（YouTube、Instagram 或 TikTok）以及平台账号用户名或频道名称。请勿发送平台密码、Access Token、Refresh Token 或其他密钥。
Include your SellerOS username or organization name, the platform to remove (YouTube, Instagram, or TikTok), and the platform username or channel name. Do not send passwords, access tokens, refresh tokens, or other secrets.

核验请求后，我们将删除或不可逆去标识化相关 OAuth/Access Token、平台账号绑定、缓存的必要账号资料、尚未完成的发布任务，以及不再需要的相关个人数据。
After verification, we delete or irreversibly de-identify related OAuth/access tokens, platform account connections, cached account profile data, incomplete publishing jobs, and related personal data that is no longer required.
已发布的视频保存在用户自己的 YouTube、Instagram 或 TikTok 账号中，不会因解除 SellerOS 绑定而自动删除。用户可直接在对应平台删除已发布内容；本地保存的相关账号关联和非必要发布数据会按请求处理。
Published videos remain in the user’s own YouTube, Instagram, or TikTok account and are not automatically deleted when SellerOS is disconnected. Users can delete published content directly on the platform; locally stored account associations and nonessential publishing data will be handled as part of the request.

我们会在收到请求后进行身份和组织权限核验，并在核验完成后 30 天内完成删除并通过邮件通知结果。备份中的副本将在正常备份轮换周期内删除或覆盖，最长不超过 90 天。
We verify the requester’s identity and organization authority and complete deletion within 30 days after verification, with confirmation by email. Copies in backups are deleted or overwritten during the normal backup rotation, no later than 90 days.
如法律、财务、安全、反滥用或争议处理要求保留最少审计记录，我们会隔离该记录、限制访问和用途，并在法定或必要期限结束后删除或匿名化。
Where law, financial controls, security, abuse prevention, or dispute handling requires minimal audit records, we isolate them, restrict access and use, and delete or anonymize them when the required period ends.

运营主体：台州市黄岩区云风网络科技有限公司。数据删除和隐私请求邮箱：support@c2345.com。
Operator: CWind Network Technology Co., Ltd. Data deletion and privacy request email: support@c2345.com.